Product Owner - Auckland

Purpose

The Product Owner plays a critical role in driving the success of The Boundary by leading the vision, strategy, and development of the Realspace SaaS platform. This role requires a passionate and data-driven individual who can translate customer needs and market trends into a compelling product roadmap.

Reporting into the Chief Product Officer, the Product Owner will be responsible for defining and prioritising product features, collaborating with cross-functional teams to deliver high-quality solutions, and ensuring the Realspace platform consistently meets the evolving needs of our customers.

Key Accountabilities

Product

• Develop and maintain a comprehensive product roadmap for Realspace, outlining the product vision, features, and release timelines.
• Leverage data analytics to gain insights into user behavior and identify opportunities for product optimisation.
• Drive a data-driven and results-oriented approach to product development, focusing on measurable outcomes and key performance indicators (KPIs).
• Conduct regular competitor analysis to stay abreast of industry trends and ensure Realspace remains at the forefront of the market.

Integrations

• Define and manage the integration strategy for Realspace, ensuring seamless connectivity with other relevant platforms and tools.
• Work with developers to implement and test integrations, ensuring data accuracy and a smooth user experience.
• Monitor the performance of integrations and identify areas for improvement.

Customer

• Collaborate with the marketing & sales team to develop a customer journey map for Realspace users, identifying key touchpoints and opportunities for improvement.
• Analyse Net Promoter Score (NPS) feedback to understand customer sentiment and identify areas for product improvement.
• Organise and facilitate customer workshops to gather direct feedback and ensure Realspace aligns with evolving customer needs.

Realspace Platform

• Lead the prioritisation & backlog refinement for the Realspace frontend application and back end CMS.
• Develop, update and maintain the Realspace Product Requirement Documentation.
• Collaborate closely with the Business Analyst in the creation of user stories.
• Collaborate closely with frontend developers to ensure a seamless and user-centric experience.
• Conduct user acceptance testing (UAT) to guarantee the quality and functionality of new features and updates.

Ceremonies

• Facilitate effective sprint planning sessions, defining clear goals and user stories for each development cycle.
• Lead quarterly planning meetings, establishing product priorities and aligning them with the company's strategic objectives.
• Champion Agile methodologies within the development team, fostering a collaborative and iterative approach.
• Own product backlog prioritisation, using data and customer insights to ensure we're focusing on the most impactful features.

• Preferred Work Experience - Proven experience working as a Product Owner with experience delivering a digital product, ideally with a Front End & CMS focus.
• Desired Certification or Qualifications - Project Management and Agile Certifications. A Bachelor's Degree or higher  in Business, Computer Science, or a related field is advantageous. 
• Technology & Systems - Figma, Miro, Shortcut or Jira. Basic understanding of React, WebGL is advantageous. Interest in Unreal Engine or gaming engines are a bonus.
• Learning Agility - Strong analytical skills with the ability to translate data insights into actionable product strategies.
• Mindset & Attitude - Passion for customer success and a commitment to delivering a product that exceeds user expectations.
• Communication - Excellent communication and collaboration skills, with the ability to effectively bridge the gap between technical and non-technical stakeholders.
• Process / Delivery Management - Excellent organisational skills, with solid understanding of Agile methodologies (Scrum, Kanban) and experience in facilitating product development ceremonies.

• 🌳Annual bonus scheme based on company performance
• 🧠 Mental Health support through Spill
• 📚 Great learning & development opportunities
• 📍Fun and collaborative office environment in Freemans Bay
• 🏄Monthly health and wellness allowance
• ✨Regular team events and social activities
• ✈️ Annual company trip
• 🐶Dog friendly office